# 4. Voice Learning Analytics

User Type: **Super Administrator**
Source: *Mi Digital Academy - Education CRM Features Document*

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## 4. Voice Learning Analytics

### 4.1 Note Usage
**What it does:** The Super Admin views the note usage so the usage of the voice notes is tracked.

**Sub-features:**
- Usage tracking: the tracking of the note usage
- Usage metrics: the metrics of the usage
- Usage trends: the trends of the usage
- Usage breakdown: the breakdown of the usage
- Usage log: the log of the usage
- Available on web
- Event logging (action performed)
- Audit logging of note usage

**Super Admin User Journey:**
1. As a Super Admin, open the note usage.
2. View the usage tracking and metrics.
3. Review the usage trends and breakdown.
4. Check the usage log.

**Rules & Edge Cases:**
- A usage tracking records the note usage.
- A usage metric is a measure of the usage.
- A usage trend shows the usage over time.
- A usage breakdown splits the usage by dimension.
- A usage log records the usage events.
- A usage with no notes shows an empty state.
- Usage actions are audit-logged with the actor and timestamp.

### 4.2 Transcription Accuracy
**What it does:** The Super Admin views the transcription accuracy so the accuracy of the transcriptions is measured.

**Sub-features:**
- Accuracy tracking: the tracking of the transcription accuracy
- Accuracy metrics: the metrics of the accuracy
- Accuracy trends: the trends of the accuracy
- Accuracy breakdown: the breakdown of the accuracy
- Accuracy log: the log of the accuracy
- Available on web
- Event logging (action performed)
- Audit logging of transcription accuracy

**Super Admin User Journey:**
1. As a Super Admin, open the transcription accuracy.
2. View the accuracy tracking and metrics.
3. Review the accuracy trends and breakdown.
4. Check the accuracy log.

**Rules & Edge Cases:**
- An accuracy tracking records the transcription accuracy.
- An accuracy metric is a measure of the accuracy.
- An accuracy trend shows the accuracy over time.
- An accuracy breakdown splits the accuracy by dimension.
- An accuracy log records the accuracy events.
- An accuracy with no transcriptions shows an empty state.
- Accuracy actions are audit-logged with the actor and timestamp.

### 4.3 Summary Engagement
**What it does:** The Super Admin views the summary engagement so the engagement with the summaries is tracked.

**Sub-features:**
- Engagement tracking: the tracking of the summary engagement
- Engagement metrics: the metrics of the engagement
- Engagement trends: the trends of the engagement
- Engagement breakdown: the breakdown of the engagement
- Engagement log: the log of the engagement
- Available on web
- Event logging (action performed)
- Audit logging of summary engagement

**Super Admin User Journey:**
1. As a Super Admin, open the summary engagement.
2. View the engagement tracking and metrics.
3. Review the engagement trends and breakdown.
4. Check the engagement log.

**Rules & Edge Cases:**
- An engagement tracking records the summary engagement.
- An engagement metric is a measure of the engagement.
- An engagement trend shows the engagement over time.
- An engagement breakdown splits the engagement by dimension.
- An engagement log records the engagement events.
- An engagement with no summaries shows an empty state.
- Engagement actions are audit-logged with the actor and timestamp.

### 4.4 Analytics Export
**What it does:** The Super Admin exports the analytics so the voice learning analytics can be exported.

**Sub-features:**
- Export enablement: the enablement of the analytics export
- Export format: the format of the export
- Export scope: the scope of the export
- Export status: the status of the export
- Export log: the log of the exports
- Available on web
- Event logging (action performed)
- Audit logging of analytics export

**Super Admin User Journey:**
1. As a Super Admin, open the analytics export.
2. Enable the analytics export and set the format.
3. Export the analytics.
4. Review the export status and log.

**Rules & Edge Cases:**
- An export enablement turns the analytics export on.
- An export format is the file format of the export.
- An export scope is the range of the export.
- An export status reflects the state of the export.
- An export log records the export actions.
- An export with no data shows an empty state.
- Export actions are audit-logged with the actor and timestamp.