# 3. Meetings & Communication Preferences

User Type: **Parent**
Source: *Mi Digital Academy - Education CRM Features Document*

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## 3. Meetings & Communication Preferences

### 3.1 Schedule a Meeting with the Teacher
**What it does:** Lets the Parent schedule a meeting with the child's teacher: a parent-teacher meeting to discuss the child's progress. The Parent proposes a time, the teacher confirms, and the meeting is added to both calendars. The Parent receives a reminder before the meeting. This supports in-person or virtual parent-teacher meetings.

**Sub-features:**
- Propose a meeting time with the teacher
- Teacher confirms the meeting
- Meeting added to both calendars
- Meeting reminder to the Parent
- Meeting type (in-person, virtual)
- Meetings available on web and mobile
- Meeting event logging (proposed, confirmed, held)
- Audit logging of the schedule a meeting with the teacher

**Parent User Journey:**
1. Parent opens the teacher communication section.
2. Parent proposes a meeting time with the teacher.
3. The teacher confirms the meeting.
4. The meeting is added to both calendars.
5. A meeting reminder is sent to the Parent.
6. The meeting type is set (virtual).
7. Parent opens Profile → "Activity" and confirms the meeting events are recorded.

**Rules & Edge Cases:**
- The meeting time is proposed by the Parent.
- The teacher confirms the meeting.
- A reminder is sent before the meeting.
- Meeting events (proposed, confirmed, held) are logged with the account and the timestamp.
- The schedule a meeting with the teacher is audit-logged with the account and the timestamp.

### 3.2 Meeting Notes and Follow-ups
**What it does:** Lets the Parent and the teacher record notes from the meeting and set follow-up actions. The notes are shared between the Parent and the teacher, and the follow-up actions are tracked until completed. This ensures the meeting outcomes are captured and acted on.

**Sub-features:**
- Record notes from the meeting
- Notes shared between Parent and teacher
- Set follow-up actions
- Follow-up action tracking
- Follow-up completion status
- Notes available on web and mobile
- Note event logging (recorded, followed up)
- Audit logging of the meeting notes and follow-ups

**Parent User Journey:**
1. After the meeting, Parent records notes.
2. The notes are shared with the teacher.
3. Parent sets follow-up actions.
4. The follow-up actions are tracked.
5. A follow-up is marked as completed.
6. Parent views the notes on the mobile app.
7. Parent opens Profile → "Activity" and confirms the note events are recorded.

**Rules & Edge Cases:**
- The notes are shared between the Parent and the teacher.
- The follow-up actions are tracked to completion.
- A follow-up completion status is shown.
- Note events (recorded, followed up) are logged with the account and the timestamp.
- The meeting notes and follow-ups is audit-logged with the account and the timestamp.

### 3.3 Communication Preferences
**What it does:** Lets the Parent set their communication preferences with teachers: preferred channels (in-app, email), preferred times for communication, and the types of updates they want to receive. The teachers' communication respects these preferences. This gives the Parent control over how they are contacted.

**Sub-features:**
- Preferred communication channels (in-app, email)
- Preferred times for communication
- Types of updates to receive
- Preferences applied to teacher communication
- Preference change confirmation
- Preferences available on web and mobile
- Preference event logging (set, changed)
- Audit logging of the communication preferences

**Parent User Journey:**
1. Parent opens the communication preferences.
2. Parent sets the preferred channels (in-app and email).
3. Parent sets the preferred times for communication.
4. Parent selects the types of updates to receive.
5. The preferences are applied to teacher communication.
6. A preference change confirmation is shown.
7. Parent opens Profile → "Activity" and confirms the preference events are recorded.

**Rules & Edge Cases:**
- The preferences are channels, times, and update types.
- The preferences are applied to teacher communication.
- A preference change confirmation is shown.
- Preference events (set, changed) are logged with the account and the timestamp.
- The communication preferences is audit-logged with the account and the timestamp.