# 5. Completion & Certificates

User Type: **CSR**
Source: *Mi Digital Academy - Education CRM Features Document*

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## 5. Completion & Certificates

### 5.1 Completion Certificates
**What it does:** Shows the completion certificates issued to funded beneficiaries, with certificate details and verification links, so the CSR can confirm outcomes.

**Sub-features:**
- List of issued completion certificates
- Certificate details (beneficiary, program, date)
- Certificate verification link
- Certificate count by program and period
- Certificate re-issue request
- Completion Certificates available on web and mobile
- completion certificates event logging (viewed)
- Audit logging of completion certificates

**CSR User Journey:**
1. CSR navigates to Completion Certificates.
2. CSR reviews the completion certificates details shown.
3. CSR performs the primary action for completion certificates.
4. CSR confirms the result matches the documented behavior.
5. CSR opens Profile → "Activity" and confirms the events are recorded.

**Rules & Edge Cases:**
- List of issued completion certificates.
- Certificate details (beneficiary, program, date).
- Certificate verification link.
- Certificate count by program and period.
- Certificate re-issue request.

### 5.2 Beneficiary Feedback
**What it does:** Collects and shows feedback from funded beneficiaries about the program experience, aggregated into satisfaction metrics for the CSR.

**Sub-features:**
- Beneficiary feedback collection
- Satisfaction score aggregation
- Feedback themes summary
- Feedback by program and period
- Feedback export
- Beneficiary Feedback available on web and mobile
- beneficiary feedback event logging (viewed)
- Audit logging of beneficiary feedback

**CSR User Journey:**
1. CSR navigates to Beneficiary Feedback.
2. CSR reviews the beneficiary feedback details shown.
3. CSR performs the primary action for beneficiary feedback.
4. CSR confirms the result matches the documented behavior.
5. CSR opens Profile → "Activity" and confirms the events are recorded.

**Rules & Edge Cases:**
- Beneficiary feedback collection.
- Satisfaction score aggregation.
- Feedback themes summary.
- Feedback by program and period.
- Feedback export.