# 4. Notification History & Management

User Type: **Student**
Source: *Mi Digital Academy - Education CRM Features Document*

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## 4. Notification History & Management

### 4.1 Notification History
**What it does:** Keeps a history of the Student's notifications so they can review past alerts and reminders. The Student filters the history by category and date, searches for a notification, and opens the relevant screen from a past notification. The history is retained for a platform-defined period.

**Sub-features:**
- Notification history (past notifications)
- Filter history by category and date
- Search the notification history
- Open the relevant screen from a past notification
- History retained for a platform-defined period
- History available on web and mobile
- History event logging (viewed, searched)
- Audit logging of the notification history

**Student User Journey:**
1. Student opens the Notification History.
2. The past notifications are listed.
3. Student filters to exam alerts from last month.
4. Student searches for a specific notification.
5. Student opens the relevant screen from a past notification.
6. The history is retained for the platform-defined period.
7. Student opens Profile → "Activity" and confirms the history events are recorded.

**Rules & Edge Cases:**
- The history lists past notifications.
- Filters operate on category and date.
- The history is retained for the platform-defined period.
- History events (viewed, searched) are logged with the account and the timestamp.
- The notification history is audit-logged with the account and the timestamp.

### 4.2 Manage and Clear Notifications
**What it does:** Lets the Student manage their notifications: mark individual or all as read, delete a notification, and clear the notification center. The Student controls their notification list, and clearing does not affect the retained history. This keeps the notification center tidy.

**Sub-features:**
- Mark a notification as read
- Mark all notifications as read
- Delete a notification
- Clear the notification center
- Clearing does not affect the retained history
- Manage available on web and mobile
- Manage event logging (marked read, deleted, cleared)
- Audit logging of the manage and clear notifications

**Student User Journey:**
1. Student marks a notification as read.
2. Student marks all notifications as read.
3. Student deletes an old notification.
4. Student clears the notification center.
5. The retained history is unaffected by clearing.
6. Student manages notifications on the mobile app.
7. Student opens Profile → "Activity" and confirms the manage events are recorded.

**Rules & Edge Cases:**
- A notification can be marked as read or deleted.
- Clearing the center does not affect the retained history.
- Manage events (marked read, deleted, cleared) are logged with the account and the timestamp.
- The manage and clear notifications is audit-logged with the account and the timestamp.

### 4.3 Critical and System Alerts
**What it does:** Delivers critical and system alerts that cannot be disabled by the Student: account security alerts (new device login, password change), subscription status changes, and platform maintenance notices. These alerts are always delivered on the Student's enabled channels and are marked as critical. This ensures the Student is informed of important account and platform events.

**Sub-features:**
- Account security alerts (new device, password change)
- Subscription status change alerts
- Platform maintenance notices
- Critical alerts cannot be disabled
- Critical alerts marked as critical
- Delivered on the Student's enabled channels
- Critical alert event logging (sent, opened)
- Audit logging of the critical and system alerts

**Student User Journey:**
1. A new device login triggers a security alert.
2. The alert is marked as critical and delivered.
3. A subscription status change alert is sent.
4. A platform maintenance notice is sent.
5. The critical alert cannot be disabled by the Student.
6. Student opens the alert; the relevant screen opens.
7. Student opens Profile → "Activity" and confirms the critical alert events are recorded.

**Rules & Edge Cases:**
- Critical alerts cannot be disabled by the Student.
- Critical alerts are delivered on the enabled channels.
- A critical alert is marked as critical.
- Critical alert events (sent, opened) are logged with the account and the timestamp.
- The critical and system alerts is audit-logged with the account and the timestamp.