# 4. Notification History & Management

User Type: **Parent**
Source: *Mi Digital Academy - Education CRM Features Document*

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## 4. Notification History & Management

### 4.1 Notification History
**What it does:** Keeps a history of the Parent's notifications: the notification, the time, the category, and the status (read, unread). The Parent can review past notifications, filter by category, and search within the history. The history is retained for a platform-defined period. This gives the Parent a record of the notifications they have received.

**Sub-features:**
- History of the Parent's notifications
- Notification, time, category, and status
- Filter the history by category
- Search within the history
- History retained for a platform-defined period
- History available on web and mobile
- History event logging (viewed, filtered, searched)
- Audit logging of the notification history

**Parent User Journey:**
1. Parent opens the notification history.
2. The notifications are listed with time, category, and status.
3. Parent filters the history by category.
4. Parent searches within the history.
5. Parent views a past notification detail.
6. The history is retained for the platform-defined period.
7. Parent opens Profile → "Activity" and confirms the history events are recorded.

**Rules & Edge Cases:**
- The history lists notifications with time, category, and status.
- The history can be filtered by category and searched.
- The history is retained for the platform-defined period.
- History events (viewed, filtered, searched) are logged with the account and the timestamp.
- The notification history is audit-logged with the account and the timestamp.

### 4.2 Manage and Clear Notifications
**What it does:** Lets the Parent manage their notifications: mark individual notifications as read, mark all as read, and clear the notification center. The Parent can also mute a category temporarily. This gives the Parent control over their notification inbox.

**Sub-features:**
- Mark a notification as read
- Mark all notifications as read
- Clear the notification center
- Mute a category temporarily
- Mute duration selection
- Management available on web and mobile
- Management event logging (marked read, cleared, muted)
- Audit logging of the manage and clear notifications

**Parent User Journey:**
1. Parent opens the notification center.
2. Parent marks a notification as read.
3. Parent marks all notifications as read.
4. Parent clears the notification center.
5. Parent mutes a category temporarily.
6. Parent selects the mute duration.
7. Parent opens Profile → "Activity" and confirms the management events are recorded.

**Rules & Edge Cases:**
- Notifications can be marked as read individually or all.
- The notification center can be cleared.
- A category can be muted temporarily.
- Management events (marked read, cleared, muted) are logged with the account and the timestamp.
- The manage and clear notifications is audit-logged with the account and the timestamp.

### 4.3 Critical and System Notifications
**What it does:** Delivers critical and system notifications that cannot be muted or suppressed: account security alerts, subscription expiring, and platform maintenance. These notifications are always delivered on all enabled channels and are highlighted in the notification center. This ensures the Parent never misses important information.

**Sub-features:**
- Critical notifications (security, subscription, maintenance)
- Always delivered on all enabled channels
- Cannot be muted or suppressed
- Highlighted in the notification center
- Critical notification detail
- Critical notification history
- Notification event logging (sent, viewed)
- Audit logging of the critical and system notifications

**Parent User Journey:**
1. A critical security notification is delivered.
2. A subscription expiring notification is delivered.
3. A platform maintenance notification is delivered.
4. The notifications are delivered on all enabled channels.
5. The notifications cannot be muted or suppressed.
6. The notifications are highlighted in the notification center.
7. Parent opens Profile → "Activity" and confirms the notification events are recorded.

**Rules & Edge Cases:**
- The critical notifications are security, subscription, and maintenance.
- The critical notifications are always delivered.
- The critical notifications cannot be muted or suppressed.
- Notification events (sent, viewed) are logged with the account and the timestamp.
- The critical and system notifications is audit-logged with the account and the timestamp.