# 3. Exclusive Rewards & Perks

User Type: **Affiliate**
Source: *Mi Digital Academy - Education CRM Features Document*

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## 3. Exclusive Rewards & Perks

### 3.1 Exclusive Promotional Materials
**What it does:** Provides top-tier Affiliates with exclusive promotional materials not available to lower tiers: premium banners, limited-edition content, and campaign assets. The Affiliate can browse and download the exclusive materials. This rewards high performers with better tools.

**Sub-features:**
- Exclusive materials for top tiers
- Premium banners
- Limited-edition content
- Campaign assets
- Browse and download exclusive materials
- Materials available on web and mobile
- Materials event logging (viewed, downloaded)
- Audit logging of the exclusive promotional materials

**Affiliate User Journey:**
1. Affiliate opens the exclusive promotional materials.
2. The exclusive materials for top tiers are shown.
3. The premium banners are shown.
4. The limited-edition content is shown.
5. The campaign assets are shown.
6. Affiliate browses and downloads the exclusive materials.
7. Affiliate opens Profile → "Activity" and confirms the materials events are recorded.

**Rules & Edge Cases:**
- The materials are exclusive to top tiers.
- The materials can be browsed and downloaded.
- Materials events (viewed, downloaded) are logged with the account and the timestamp.
- The exclusive promotional materials is audit-logged with the account and the timestamp.

### 3.2 Priority Support
**What it does:** Gives top-tier Affiliates priority support: faster response times, a dedicated support channel, and access to a senior support agent. The Affiliate can raise a priority request and track it. This rewards high performers with better service.

**Sub-features:**
- Priority support for top tiers
- Faster response times
- Dedicated support channel
- Access to a senior support agent
- Raise a priority request
- Track the priority request
- Support available on web and mobile
- Support event logging (raised, resolved)
- Audit logging of the priority support

**Affiliate User Journey:**
1. Affiliate opens the priority support.
2. The priority support for top tiers is shown.
3. The faster response times are shown.
4. The dedicated support channel is shown.
5. Affiliate raises a priority request.
6. Affiliate tracks the priority request.
7. Affiliate opens Profile → "Activity" and confirms the support events are recorded.

**Rules & Edge Cases:**
- The priority support is for top tiers.
- A priority request can be raised and tracked.
- Support events (raised, resolved) are logged with the account and the timestamp.
- The priority support is audit-logged with the account and the timestamp.

### 3.3 Seasonal Campaigns
**What it does:** Invites top-tier Affiliates to exclusive seasonal campaigns: limited-time promotions with boosted commissions and special rewards. The Affiliate can view the active campaigns, join them, and track their campaign performance. This gives high performers access to high-value opportunities.

**Sub-features:**
- Exclusive seasonal campaigns for top tiers
- Boosted commissions in campaigns
- Special campaign rewards
- View active campaigns
- Join a campaign
- Track campaign performance
- Campaigns available on web and mobile
- Campaigns event logging (joined, tracked)
- Audit logging of the seasonal campaigns

**Affiliate User Journey:**
1. Affiliate opens the seasonal campaigns.
2. The exclusive seasonal campaigns for top tiers are shown.
3. The boosted commissions in campaigns are shown.
4. The special campaign rewards are shown.
5. Affiliate views the active campaigns.
6. Affiliate joins a campaign.
7. Affiliate opens Profile → "Activity" and confirms the campaigns events are recorded.

**Rules & Edge Cases:**
- The campaigns are exclusive to top tiers.
- A campaign can be joined and tracked.
- Campaigns events (joined, tracked) are logged with the account and the timestamp.
- The seasonal campaigns is audit-logged with the account and the timestamp.