# 3. Help Center

User Type: **Super Administrator**
Source: *Mi Digital Academy - Education CRM Features Document*

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## 3. Help Center

### 3.1 FAQs and Tutorials
**What it does:** Provides the FAQs and tutorials: the FAQ (the FAQ, the question, the answer, the date) and the tutorial (the tutorial, the topic, the steps, the date) are provided, so the users can find the answers (the FAQ is the reference). The Super Administrator provides the FAQs and tutorials (the FAQ, the tutorial, the question, the answer, the date) so the FAQ is structured and the reference is explicit.

**Sub-features:**
- FAQ: the FAQ (the FAQ, the question, the answer, the date)
- Question: the question (the question, the text, the date)
- Answer: the answer (the answer, the text, the date)
- Tutorial: the tutorial (the tutorial, the topic, the steps, the date)
- FAQ count: the count (the count of the FAQs)
- FAQ status: the status (the active, the archived)
- FAQ view: the view (the FAQs, the questions, the answers, the counts)
- Audit logging of the FAQ and tutorial configuration

**Super Administrator User Journey:**
1. Super Admin provides the FAQ and tutorial: the FAQ (the FAQ, the question, the answer, the date), the question (the question, the text, the date), and the answer (the answer, the text, the date); the FAQ is explicit.
2. Creates the question: the question (the question, the text, the date); the question is the query.
3. Creates the answer: the answer (the answer, the text, the date); the answer is the response.
4. Creates the tutorial: the tutorial (the tutorial, the topic, the steps, the date); the tutorial is the guide.
5. Views the FAQ count: the count (the count of the FAQs); the count is the measure.
6. Views the FAQ status: the status (the active, the archived); the status is the state.
7. The FAQ is provided: the FAQs, the questions, the answers, the counts, so the reference is complete.
8. The FAQ and tutorial configuration is audit-logged with the FAQ, the question, and the timestamp.

**Rules & Edge Cases:**
- The FAQ is the reference (the FAQ, the question, the answer, the date); the FAQ is the answer.
- The question is the query (the question, the text, the date); the question is the input.
- The answer is the response (the answer, the text, the date); the answer is the output.
- The tutorial is the guide (the tutorial, the topic, the steps, the date); the tutorial is the how-to.
- The FAQ is provided (the FAQs, the questions, the answers, the counts); the reference is managed.
- FAQ and tutorial configuration is audit-logged with the FAQ, question, and timestamp.

### 3.2 Video Guides for Platform Usage
**What it does:** Provides the video guides for the platform usage: the video guide (the video, the topic, the duration, the date) is provided for the platform usage, so the users can learn the platform (the video is the guide). The Super Administrator provides the video guides for the platform usage (the video, the topic, the duration, the date) so the video is structured and the guide is explicit.

**Sub-features:**
- Video guide: the video (the video, the topic, the duration, the date)
- Topic: the topic (the topic of the video, the category)
- Duration: the duration (the duration of the video, the time)
- Video count: the count (the count of the videos)
- Video status: the status (the active, the archived)
- Video view: the view (the videos, the topics, the durations, the counts)
- Video export: the export (the videos, the format, the topic)
- Audit logging of the video guide configuration

**Super Administrator User Journey:**
1. Super Admin provides the video guide for the platform usage: the video (the video, the topic, the duration, the date), the topic (the topic of the video, the category), and the duration (the duration of the video, the time); the video is explicit.
2. Selects the topic: the topic (the topic of the video, the category); the topic is the category.
3. Sets the duration: the duration (the duration of the video, the time); the duration is the length.
4. Views the video count: the count (the count of the videos); the count is the measure.
5. Views the video status: the status (the active, the archived); the status is the state.
6. Exports the videos: the export (the videos, the format, the topic); the export is the record.
7. The video is provided: the videos, the topics, the durations, the counts, so the guide is complete.
8. The video guide configuration is audit-logged with the video, the topic, and the timestamp.

**Rules & Edge Cases:**
- The video guide is the guide (the video, the topic, the duration, the date); the video is the tutorial.
- The topic is the category (the topic of the video, the category); the topic is the segment.
- The duration is the length (the duration of the video, the time); the duration is the measure.
- The video count is the measure (the count of the videos); the count is the volume.
- The video is provided (the videos, the topics, the durations, the counts); the guide is managed.
- Video guide configuration is audit-logged with the video, topic, and timestamp.

### 3.3 Troubleshooting Articles
**What it does:** Provides the troubleshooting articles: the article (the article, the issue, the solution, the date) is provided for the troubleshooting, so the users can resolve the issues (the article is the fix). The Super Administrator provides the troubleshooting articles (the article, the issue, the solution, the date) so the article is structured and the fix is explicit.

**Sub-features:**
- Article: the article (the article, the issue, the solution, the date)
- Issue: the issue (the issue, the description, the date)
- Solution: the solution (the solution, the steps, the date)
- Article count: the count (the count of the articles)
- Article status: the status (the active, the archived)
- Article view: the view (the articles, the issues, the solutions, the counts)
- Article export: the export (the articles, the format, the issue)
- Audit logging of the troubleshooting article configuration

**Super Administrator User Journey:**
1. Super Admin provides the troubleshooting article: the article (the article, the issue, the solution, the date), the issue (the issue, the description, the date), and the solution (the solution, the steps, the date); the article is explicit.
2. Creates the issue: the issue (the issue, the description, the date); the issue is the problem.
3. Creates the solution: the solution (the solution, the steps, the date); the solution is the fix.
4. Views the article count: the count (the count of the articles); the count is the measure.
5. Views the article status: the status (the active, the archived); the status is the state.
6. Exports the articles: the export (the articles, the format, the issue); the export is the record.
7. The article is provided: the articles, the issues, the solutions, the counts, so the fix is complete.
8. The troubleshooting article configuration is audit-logged with the article, the issue, and the timestamp.

**Rules & Edge Cases:**
- The article is the fix (the article, the issue, the solution, the date); the article is the guide.
- The issue is the problem (the issue, the description, the date); the issue is the fault.
- The solution is the fix (the solution, the steps, the date); the solution is the remedy.
- The article count is the measure (the count of the articles); the count is the volume.
- The article is provided (the articles, the issues, the solutions, the counts); the fix is managed.
- Troubleshooting article configuration is audit-logged with the article, issue, and timestamp.

### 3.4 Community Forum
**What it does:** Provides the community forum: the forum (the forum, the post, the user, the date) is provided for the community, so the users can discuss (the forum is the discussion). The Super Administrator provides the community forum (the forum, the post, the user, the date) so the forum is structured and the discussion is explicit.

**Sub-features:**
- Forum: the forum (the forum, the post, the user, the date)
- Post: the post (the post, the text, the user, the date)
- User: the user (the user, the name, the post)
- Post count: the count (the count of the posts)
- Forum status: the status (the active, the archived)
- Forum view: the view (the forums, the posts, the users, the counts)
- Forum export: the export (the forums, the format, the post)
- Audit logging of the community forum configuration

**Super Administrator User Journey:**
1. Super Admin provides the community forum: the forum (the forum, the post, the user, the date), the post (the post, the text, the user, the date), and the user (the user, the name, the post); the forum is explicit.
2. Views the post: the post (the post, the text, the user, the date); the post is the contribution.
3. Views the user: the user (the user, the name, the post); the user is the author.
4. Views the post count: the count (the count of the posts); the count is the measure.
5. Views the forum status: the status (the active, the archived); the status is the state.
6. Exports the forums: the export (the forums, the format, the post); the export is the record.
7. The forum is provided: the forums, the posts, the users, the counts, so the discussion is complete.
8. The community forum configuration is audit-logged with the forum, the post, and the timestamp.

**Rules & Edge Cases:**
- The forum is the discussion (the forum, the post, the user, the date); the forum is the community.
- The post is the contribution (the post, the text, the user, the date); the post is the entry.
- The user is the author (the user, the name, the post); the user is the participant.
- The post count is the measure (the count of the posts); the count is the volume.
- The forum is provided (the forums, the posts, the users, the counts); the discussion is managed.
- Community forum configuration is audit-logged with the forum, post, and timestamp.