# 2. Content Review

User Type: **Super Administrator**
Source: *Mi Digital Academy - Education CRM Features Document*

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## 2. Content Review

### 2.1 Review and Approve Newly Uploaded Content
**What it does:** Performs the review and approval of newly uploaded content: the Super Administrator (or the designated reviewer) examines the content in the queue and approves it, so it moves from pending to live (available in its assigned context). Approval is the gate that makes content available; it is a deliberate act, not an automatic one.

**Sub-features:**
- Content review: the content examined (the media, the metadata, the context)
- Approval: the content approved (moved from pending to live)
- Approval scope: the approval covers the content's readiness (quality, accuracy, standards)
- Approval record: the approval recorded (the reviewer, the time, the content)
- Post-approval: the content live in its assigned context (surfaced to the learners)
- Bulk approval: a set of items approved together (where appropriate)
- Audit logging of the approvals

**Super Administrator User Journey:**
1. A content item is in the review queue. Super Admin (or the designated reviewer) opens it and examines the content: the media (the video/document), the metadata (the title, the topic, the difficulty), and the context (the course/topic it is for).
2. Checks the content against the review criteria (the quality, the accuracy, the curriculum standards — see 2.2 and 2.3).
3. For content that meets the criteria, approves it; the content moves from pending to live.
4. The approval is recorded: the reviewer, the time, and the content, so the approval is auditable.
5. Post-approval, the content is live in its assigned context (surfaced to the learners in the course/topic).
6. For a set of items that are all ready (a batch of well-prepared uploads), Super Admin approves them together (the bulk approval); each is recorded.
7. Reviews the approval record: the approvals made (the content, the reviewer, the time), so the approval history is visible.
8. The approvals are audit-logged with the content, the reviewer, and the timestamp.

**Rules & Edge Cases:**
- Approval is a deliberate act; content is not auto-approved (it is reviewed first).
- The approval covers the content's readiness (quality, accuracy, standards); it is not a formality.
- The approval is recorded (the reviewer, the time, the content); it is auditable.
- Post-approval, the content is live in its assigned context; the approval is what makes it available.
- A bulk approval is a set of items approved together; each is recorded (the bulk is not a single opaque act).
- Approvals are audit-logged with the content, reviewer, and timestamp.

### 2.2 Check Content Quality and Accuracy
**What it does:** Checks the content's quality and accuracy during the review: the Super Administrator (or the reviewer) verifies that the content is of the right quality (clear, well-produced) and accurate (the facts, the answers, the explanations are correct). The quality and accuracy check is the core of the review — it is what approval is based on.

**Sub-features:**
- Quality check: the content's quality verified (clarity, production, presentation)
- Accuracy check: the content's accuracy verified (the facts, the answers, the explanations)
- Quality standard: the quality bar the content must meet
- Accuracy verification: the specific claims/answers checked
- Defect identification: the quality/accuracy issues identified
- Defect routing: the defective content routed for a fix (to the creator)
- Audit logging of the quality/accuracy checks

**Super Administrator User Journey:**
1. For a content item in review, Super Admin checks the quality: the clarity (is it understandable), the production (is it well-made), and the presentation (is it well-structured).
2. Checks the accuracy: the facts (are they correct), the answers (are they right), and the explanations (are they sound).
3. For a quality issue (a unclear section, a poor production), identifies the defect and notes it (the specific issue).
4. For an accuracy issue (a wrong fact, a wrong answer), identifies the defect and notes it (the specific error).
5. For content with defects, routes it for a fix (to the creator, with the specific issues noted); the content is not approved until the fix is made.
6. For content that meets the quality and accuracy bar, proceeds to the approval (see 2.1).
7. Reviews the defect pattern: the recurring quality/accuracy issues (a common error type), so the content owners are informed (the root cause addressed).
8. The quality/accuracy checks are audit-logged with the content, the check, the defects, and the timestamp.

**Rules & Edge Cases:**
- The quality check verifies the clarity, production, and presentation; the quality bar is the standard.
- The accuracy check verifies the facts, answers, and explanations; the accuracy is the correctness.
- A defect is identified specifically (the issue, not a vague "it's bad"); the routing is actionable.
- Defective content is not approved; it is routed for a fix, and re-reviewed after the fix.
- The defect pattern is reviewed (the recurring issues); the root cause is addressed, not just the instance.
- Quality/accuracy checks are audit-logged with the content, check, defects, and timestamp.

### 2.3 Ensure Content Meets Curriculum Standards
**What it does:** Ensures the content meets the curriculum standards during the review: the Super Administrator (or the reviewer) verifies that the content aligns to the curriculum (the board, the grade, the topic, the learning objectives) and meets the standards the curriculum sets. The curriculum-standards check ensures the content is not just good, but right for the curriculum it is in.

**Sub-features:**
- Curriculum alignment: the content aligned to the board/grade/topic
- Standards check: the content meeting the curriculum's standards (the learning objectives, the depth)
- Alignment verification: the specific alignment checked (the topic, the objective)
- Standards gap: the content that does not meet the standard identified
- Gap routing: the non-conforming content routed for a fix
- Consistency: the content consistent with the curriculum's other content
- Audit logging of the standards checks

**Super Administrator User Journey:**
1. For a content item in review, Super Admin checks the curriculum alignment: the content is for the right board, grade, and topic (the placement is correct).
2. Checks the standards: the content meets the curriculum's standards (the learning objectives it serves, the depth it goes to).
3. For an alignment issue (the content is for the wrong topic/grade), identifies the gap and notes it (the specific misalignment).
4. For a standards gap (the content does not meet the objective, or the depth is off), identifies the gap and notes it (the specific shortfall).
5. For non-conforming content, routes it for a fix (to the creator, with the specific gaps noted); the content is not approved until it conforms.
6. Checks the consistency: the content is consistent with the curriculum's other content (no contradiction, no duplication).
7. For content that meets the curriculum standards, proceeds to the approval (see 2.1).
8. The standards checks are audit-logged with the content, the check, the gaps, and the timestamp.

**Rules & Edge Cases:**
- The curriculum alignment is checked (the board, the grade, the topic); the placement is correct.
- The standards check verifies the learning objectives and the depth; the content meets the curriculum's bar.
- A gap is identified specifically (the misalignment, the shortfall); the routing is actionable.
- Non-conforming content is not approved; it is routed for a fix, and re-reviewed after the fix.
- The consistency is checked (no contradiction, no duplication with the curriculum's other content).
- Standards checks are audit-logged with the content, check, gaps, and timestamp.