# Module: Enhanced Support

User Type: **Training Institute**
Source: *Mi Digital Academy - Education CRM Features Document*

All features and functionalities of this module, strictly feature and function based.

## 1. Priority Support Channels
- Priority support tier
- Support ticket submission
- Dedicated support line

## 2. Dedicated Account Manager
- Account manager profile
- 1:1 strategy calls
- Quarterly account review

## 3. Support SLA & Status
- SLA tiers and response times
- Ticket status tracking
- Support history and satisfaction

## 4. Knowledge Base & Training
- Institute knowledge base
- Admin training sessions
- Release notes and product updates

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## Feature Documents

Detailed specifications for each feature group (in `enhanced_support/`):

1. [Priority Support Channels](enhanced_support/priority_support_channels.md)
   - Test Cases: [priority_support_channels_tests.md](enhanced_support/priority_support_channels_tests.md)
2. [Dedicated Account Manager](enhanced_support/dedicated_account_manager.md)
   - Test Cases: [dedicated_account_manager_tests.md](enhanced_support/dedicated_account_manager_tests.md)
3. [Support SLA & Status](enhanced_support/support_sla_status.md)
   - Test Cases: [support_sla_status_tests.md](enhanced_support/support_sla_status_tests.md)
4. [Knowledge Base & Training](enhanced_support/knowledge_base_training.md)
   - Test Cases: [knowledge_base_training_tests.md](enhanced_support/knowledge_base_training_tests.md)