# 5. Communication Templates

User Type: **Super Administrator**
Source: *Mi Digital Academy - Education CRM Features Document*

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## 5. Communication Templates

### 5.1 Email Templates for Outreach
**What it does:** Creates the email templates for the outreach: the template (the template, the subject, the body, the variables) is created for the outreach, so the outreach is templated (the template is the reuse). The Super Administrator creates the email templates for the outreach (the template, the subject, the body, the variables) so the template is structured and the reuse is explicit.

**Sub-features:**
- Template: the template (the template, the subject, the body, the variables)
- Template subject: the subject (the subject of the template, the text)
- Template body: the body (the body of the template, the text, the variables)
- Template variables: the variables (the variables of the template, e.g., the name, the course)
- Template type: the type (the type of the template, e.g., the welcome, the reminder, the offer)
- Template status: the status (the active, the inactive)
- Template view: the view (the templates, the subjects, the bodies, the variables)
- Audit logging of the template creation

**Super Administrator User Journey:**
1. Super Admin creates the email template for the outreach: the template (the template, the subject, the body, the variables), the subject (the subject of the template, the text), and the body (the body of the template, the text, the variables); the template is explicit.
2. Sets the template subject: the subject (the subject of the template, the text); the subject is the headline.
3. Creates the template body: the body (the body of the template, the text, the variables); the body is the message.
4. Sets the template variables: the variables (the variables of the template, e.g., the name, the course); the variables are the placeholders.
5. Sets the template type: the type (the type of the template, e.g., the welcome, the reminder, the offer); the type is the category.
6. Views the template status: the status (the active, the inactive); the status is the state.
7. The template is created: the templates, the subjects, the bodies, the variables, so the reuse is complete.
8. The template creation is audit-logged with the template, the type, and the timestamp.

**Rules & Edge Cases:**
- The template is the reuse (the template, the subject, the body, the variables); the template is the pattern.
- The template subject is the headline (the subject of the template, the text); the subject is the title.
- The template body is the message (the body of the template, the text, the variables); the body is the content.
- The template variables are the placeholders (the variables of the template, e.g., the name, the course); the variables are the dynamic parts.
- The template is created (the templates, the subjects, the bodies, the variables); the reuse is managed.
- Template creation is audit-logged with the template, type, and timestamp.

### 5.2 Branded Communication Templates
**What it does:** Creates the branded communication templates: the template (the template, the brand, the logo, the colors, the footer) is created with the brand, so the communication is branded (the brand is the identity). The Super Administrator creates the branded communication templates (the template, the brand, the logo, the colors, the footer) so the brand is structured and the identity is explicit.

**Sub-features:**
- Template: the template (the template, the brand, the logo, the colors, the footer)
- Brand: the brand (the brand of the template, the name)
- Logo: the logo (the logo of the template, the image)
- Colors: the colors (the colors of the template, the palette)
- Footer: the footer (the footer of the template, the text, the links)
- Template status: the status (the active, the inactive)
- Template view: the view (the templates, the brands, the logos, the colors, the footers)
- Audit logging of the branded template creation

**Super Administrator User Journey:**
1. Super Admin creates the branded communication template: the template (the template, the brand, the logo, the colors, the footer), the brand (the brand of the template, the name), and the logo (the logo of the template, the image); the brand is explicit.
2. Selects the brand: the brand (the brand of the template, the name); the brand is the identity.
3. Sets the logo: the logo (the logo of the template, the image); the logo is the mark.
4. Sets the colors: the colors (the colors of the template, the palette); the colors are the theme.
5. Sets the footer: the footer (the footer of the template, the text, the links); the footer is the base.
6. Views the template status: the status (the active, the inactive); the status is the state.
7. The template is branded: the templates, the brands, the logos, the colors, the footers, so the identity is complete.
8. The branded template creation is audit-logged with the template, the brand, and the timestamp.

**Rules & Edge Cases:**
- The template is the pattern (the template, the brand, the logo, the colors, the footer); the template is the reuse.
- The brand is the identity (the brand of the template, the name); the brand is the name.
- The logo is the mark (the logo of the template, the image); the logo is the symbol.
- The footer is the base (the footer of the template, the text, the links); the footer is the closing.
- The template is branded (the templates, the brands, the logos, the colors, the footers); the identity is managed.
- Branded template creation is audit-logged with the template, brand, and timestamp.

### 5.3 Template Versioning
**What it does:** Versions the templates: the version of the template (the version, the template, the change, the date) is created, so the template is versioned (the version is the history). The Super Administrator versions the templates (the version, the template, the change, the date) so the versioning is structured and the history is explicit.

**Sub-features:**
- Version: the version (the version, the template, the change, the date)
- Template: the template (the template, the subject, the body, the variables)
- Version change: the change (the change of the version, the edit, the note)
- Version date: the date (the date of the version, the time)
- Version number: the number (the number of the version, the sequence)
- Version status: the status (the active, the archived)
- Version view: the view (the versions, the templates, the changes, the dates)
- Audit logging of the template versioning

**Super Administrator User Journey:**
1. Super Admin versions the template: the version (the version, the template, the change, the date), the template (the template, the subject, the body, the variables), and the change (the change of the version, the edit, the note); the versioning is explicit.
2. Selects the template: the template (the template, the subject, the body, the variables); the template is the pattern.
3. Sets the version change: the change (the change of the version, the edit, the note); the change is the edit.
4. Sets the version date: the date (the date of the version, the time); the date is the moment.
5. Sets the version number: the number (the number of the version, the sequence); the number is the sequence.
6. Views the version status: the status (the active, the archived); the status is the state.
7. The template is versioned: the versions, the templates, the changes, the dates, so the history is complete.
8. The template versioning is audit-logged with the version, the template, and the timestamp.

**Rules & Edge Cases:**
- The version is the history (the version, the template, the change, the date); the version is the record.
- The template is the pattern (the template, the subject, the body, the variables); the template is the reuse.
- The version change is the edit (the change of the version, the edit, the note); the change is the modification.
- The version number is the sequence (the number of the version, the sequence); the number is the order.
- The template is versioned (the versions, the templates, the changes, the dates); the history is managed.
- Template versioning is audit-logged with the version, template, and timestamp.