# 8.1 Compliance Alerts — Test Cases User Type: **Corporate** Source: *Mi Digital Academy - Education CRM Features Document* Spec: compliance_alerts.md — every feature, sub-feature, and rule covered ## Test Execution Policy - Zero tolerance: any deviation from the documented behavior is a defect. - Every failed test is logged with a Bug ID, the feature, the sub-feature, the expected vs actual result, and the severity; 100% of bugs are fixed before the group passes. - 100% pass rate is required for the group to be marked complete. ## Coverage Matrix | Feature | Sub-feature / Rule | Test IDs | |---------|--------------------|----------| | 8.1.1 | Assignment notification | TC-COR-8-01-001 | | 8.1.1 | Approaching-deadline notification | TC-COR-8-01-002 | | 8.1.1 | Overdue notification | TC-COR-8-01-003 | | 8.1.1 | Per-employee alert history | TC-COR-8-01-004 | | 8.1.1 | Available on web and mobile | TC-COR-8-01-005 | | 8.1.1 | Event logging (viewed) | TC-COR-8-01-006 | | 8.1.1 | Audit logging of the mandatory training alerts | TC-COR-8-01-007 | | 8.1.1 | Rule: Alerts are sent via the employee's configured channels. | TC-COR-8-01-008 | | 8.1.1 | Rule: Events (viewed) are logged with the account and the timestamp. | TC-COR-8-01-009 | | 8.1.1 | Rule: The mandatory training alerts are audit-logged with the account and the timestamp. | TC-COR-8-01-010 | | 8.1.2 | Expiry warning to the holder | TC-COR-8-01-011 | | 8.1.2 | Expiry warning to the admin | TC-COR-8-01-012 | | 8.1.2 | Lapsed certification alert | TC-COR-8-01-013 | | 8.1.2 | Renewal-assignment reminder | TC-COR-8-01-014 | | 8.1.2 | Available on web and mobile | TC-COR-8-01-015 | | 8.1.2 | Event logging (viewed) | TC-COR-8-01-016 | | 8.1.2 | Audit logging of the certification expiry alerts | TC-COR-8-01-017 | | 8.1.2 | Rule: The expiry window defaults to 60 days and is configurable. | TC-COR-8-01-018 | | 8.1.2 | Rule: Events (viewed) are logged with the account and the timestamp. | TC-COR-8-01-019 | | 8.1.2 | Rule: The certification expiry alerts are audit-logged with the account and the timestamp. | TC-COR-8-01-020 | | 8.1.3 | 14-day overdue escalation to the manager | TC-COR-8-01-021 | | 8.1.3 | 30-day overdue escalation to the admin | TC-COR-8-01-022 | | 8.1.3 | Escalation summary with affected employees | TC-COR-8-01-023 | | 8.1.3 | Escalation resolution notice on completion | TC-COR-8-01-024 | | 8.1.3 | Available on web and mobile | TC-COR-8-01-025 | | 8.1.3 | Event logging (viewed) | TC-COR-8-01-026 | | 8.1.3 | Audit logging of the escalation notifications | TC-COR-8-01-027 | | 8.1.3 | Rule: Escalation thresholds match the Mandatory Training escalation settings. | TC-COR-8-01-028 | | 8.1.3 | Rule: Events (viewed) are logged with the account and the timestamp. | TC-COR-8-01-029 | | 8.1.3 | Rule: The escalation notifications are audit-logged with the account and the timestamp. | TC-COR-8-01-030 | ## 8.1.1 Mandatory Training Alerts ### TC-COR-8-01-001 — Assignment notification **Type:** Positive **Covers:** 8.1.1 → Assignment notification; Rule: Alerts are sent via the employee's configured channels. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: Assignment notification. 2. Observe the result and verify the full behavior: Assignment notification. **Expected Result:** Assignment notification — delivered exactly as documented. **Priority:** Critical ### TC-COR-8-01-002 — Approaching-deadline notification **Type:** Positive **Covers:** 8.1.1 → Approaching-deadline notification; Rule: Alerts are sent via the employee's configured channels. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: Approaching-deadline notification. 2. Observe the result and verify the full behavior: Approaching-deadline notification. **Expected Result:** Approaching-deadline notification — delivered exactly as documented. **Priority:** Critical ### TC-COR-8-01-003 — Overdue notification **Type:** Positive **Covers:** 8.1.1 → Overdue notification; Rule: Alerts are sent via the employee's configured channels. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: Overdue notification. 2. Observe the result and verify the full behavior: Overdue notification. **Expected Result:** Overdue notification — delivered exactly as documented. **Priority:** Critical ### TC-COR-8-01-004 — Per-employee alert history **Type:** Positive **Covers:** 8.1.1 → Per-employee alert history; Rule: Alerts are sent via the employee's configured channels. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: Per-employee alert history. 2. Observe the result and verify the full behavior: Per-employee alert history. **Expected Result:** Per-employee alert history — delivered exactly as documented. **Priority:** Critical ### TC-COR-8-01-005 — Available on web and mobile **Type:** Positive **Covers:** 8.1.1 → Available on web and mobile; Rule: Alerts are sent via the employee's configured channels. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: Available on web and mobile. 2. Observe the result and verify the full behavior: Available on web and mobile. **Expected Result:** Available on web and mobile — delivered exactly as documented. **Priority:** Critical ### TC-COR-8-01-006 — Event logging (viewed) **Type:** Positive **Covers:** 8.1.1 → Event logging (viewed); Rule: Alerts are sent via the employee's configured channels. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: Event logging (viewed). 2. Observe the result and verify the full behavior: Event logging (viewed). **Expected Result:** Event logging (viewed) — delivered exactly as documented. **Priority:** Medium ### TC-COR-8-01-007 — Audit logging of the mandatory training alerts **Type:** Positive **Covers:** 8.1.1 → Audit logging of the mandatory training alerts; Rule: Alerts are sent via the employee's configured channels. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: Audit logging of the mandatory training alerts. 2. Observe the result and verify the full behavior: Audit logging of the mandatory training alerts. **Expected Result:** Audit logging of the mandatory training alerts — delivered exactly as documented. **Priority:** Medium ### TC-COR-8-01-008 — Rule: Alerts are sent via the employee's configured channels. **Type:** Positive **Covers:** 8.1.1 → Alerts are sent via the employee's configured channels.; Rule: Alerts are sent via the employee's configured channels.. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: Alerts are sent via the employee's configured channels.. 2. Observe the result and verify the full behavior: Alerts are sent via the employee's configured channels.. **Expected Result:** Alerts are sent via the employee's configured channels. — delivered exactly as documented. **Priority:** High ### TC-COR-8-01-009 — Rule: Events (viewed) are logged with the account and the timestamp. **Type:** Positive **Covers:** 8.1.1 → Events (viewed) are logged with the account and the timestamp.; Rule: Events (viewed) are logged with the account and the timestamp.. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: Events (viewed) are logged with the account and the timestamp.. 2. Observe the result and verify the full behavior: Events (viewed) are logged with the account and the timestamp.. **Expected Result:** Events (viewed) are logged with the account and the timestamp. — delivered exactly as documented. **Priority:** High ### TC-COR-8-01-010 — Rule: The mandatory training alerts are audit-logged with the account and the timestamp. **Type:** Positive **Covers:** 8.1.1 → The mandatory training alerts are audit-logged with the account and the timestamp.; Rule: The mandatory training alerts are audit-logged with the account and the timestamp.. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: The mandatory training alerts are audit-logged with the account and the timestamp.. 2. Observe the result and verify the full behavior: The mandatory training alerts are audit-logged with the account and the timestamp.. **Expected Result:** The mandatory training alerts are audit-logged with the account and the timestamp. — delivered exactly as documented. **Priority:** High ## 8.1.2 Certification Expiry Alerts ### TC-COR-8-01-011 — Expiry warning to the holder **Type:** Positive **Covers:** 8.1.2 → Expiry warning to the holder; Rule: The expiry window defaults to 60 days and is configurable. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: Expiry warning to the holder. 2. Observe the result and verify the full behavior: Expiry warning to the holder. **Expected Result:** Expiry warning to the holder — delivered exactly as documented. **Priority:** Critical ### TC-COR-8-01-012 — Expiry warning to the admin **Type:** Positive **Covers:** 8.1.2 → Expiry warning to the admin; Rule: The expiry window defaults to 60 days and is configurable. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: Expiry warning to the admin. 2. Observe the result and verify the full behavior: Expiry warning to the admin. **Expected Result:** Expiry warning to the admin — delivered exactly as documented. **Priority:** Critical ### TC-COR-8-01-013 — Lapsed certification alert **Type:** Positive **Covers:** 8.1.2 → Lapsed certification alert; Rule: The expiry window defaults to 60 days and is configurable. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: Lapsed certification alert. 2. Observe the result and verify the full behavior: Lapsed certification alert. **Expected Result:** Lapsed certification alert — delivered exactly as documented. **Priority:** Critical ### TC-COR-8-01-014 — Renewal-assignment reminder **Type:** Positive **Covers:** 8.1.2 → Renewal-assignment reminder; Rule: The expiry window defaults to 60 days and is configurable. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: Renewal-assignment reminder. 2. Observe the result and verify the full behavior: Renewal-assignment reminder. **Expected Result:** Renewal-assignment reminder — delivered exactly as documented. **Priority:** Critical ### TC-COR-8-01-015 — Available on web and mobile **Type:** Positive **Covers:** 8.1.2 → Available on web and mobile; Rule: The expiry window defaults to 60 days and is configurable. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: Available on web and mobile. 2. Observe the result and verify the full behavior: Available on web and mobile. **Expected Result:** Available on web and mobile — delivered exactly as documented. **Priority:** Critical ### TC-COR-8-01-016 — Event logging (viewed) **Type:** Positive **Covers:** 8.1.2 → Event logging (viewed); Rule: The expiry window defaults to 60 days and is configurable. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: Event logging (viewed). 2. Observe the result and verify the full behavior: Event logging (viewed). **Expected Result:** Event logging (viewed) — delivered exactly as documented. **Priority:** Medium ### TC-COR-8-01-017 — Audit logging of the certification expiry alerts **Type:** Positive **Covers:** 8.1.2 → Audit logging of the certification expiry alerts; Rule: The expiry window defaults to 60 days and is configurable. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: Audit logging of the certification expiry alerts. 2. Observe the result and verify the full behavior: Audit logging of the certification expiry alerts. **Expected Result:** Audit logging of the certification expiry alerts — delivered exactly as documented. **Priority:** Medium ### TC-COR-8-01-018 — Rule: The expiry window defaults to 60 days and is configurable. **Type:** Positive **Covers:** 8.1.2 → The expiry window defaults to 60 days and is configurable.; Rule: The expiry window defaults to 60 days and is configurable.. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: The expiry window defaults to 60 days and is configurable.. 2. Observe the result and verify the full behavior: The expiry window defaults to 60 days and is configurable.. **Expected Result:** The expiry window defaults to 60 days and is configurable. — delivered exactly as documented. **Priority:** High ### TC-COR-8-01-019 — Rule: Events (viewed) are logged with the account and the timestamp. **Type:** Positive **Covers:** 8.1.2 → Events (viewed) are logged with the account and the timestamp.; Rule: Events (viewed) are logged with the account and the timestamp.. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: Events (viewed) are logged with the account and the timestamp.. 2. Observe the result and verify the full behavior: Events (viewed) are logged with the account and the timestamp.. **Expected Result:** Events (viewed) are logged with the account and the timestamp. — delivered exactly as documented. **Priority:** High ### TC-COR-8-01-020 — Rule: The certification expiry alerts are audit-logged with the account and the timestamp. **Type:** Positive **Covers:** 8.1.2 → The certification expiry alerts are audit-logged with the account and the timestamp.; Rule: The certification expiry alerts are audit-logged with the account and the timestamp.. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: The certification expiry alerts are audit-logged with the account and the timestamp.. 2. Observe the result and verify the full behavior: The certification expiry alerts are audit-logged with the account and the timestamp.. **Expected Result:** The certification expiry alerts are audit-logged with the account and the timestamp. — delivered exactly as documented. **Priority:** High ## 8.1.3 Escalation Notifications ### TC-COR-8-01-021 — 14-day overdue escalation to the manager **Type:** Positive **Covers:** 8.1.3 → 14-day overdue escalation to the manager; Rule: Escalation thresholds match the Mandatory Training escalation settings. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: 14-day overdue escalation to the manager. 2. Observe the result and verify the full behavior: 14-day overdue escalation to the manager. **Expected Result:** 14-day overdue escalation to the manager — delivered exactly as documented. **Priority:** Critical ### TC-COR-8-01-022 — 30-day overdue escalation to the admin **Type:** Positive **Covers:** 8.1.3 → 30-day overdue escalation to the admin; Rule: Escalation thresholds match the Mandatory Training escalation settings. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: 30-day overdue escalation to the admin. 2. Observe the result and verify the full behavior: 30-day overdue escalation to the admin. **Expected Result:** 30-day overdue escalation to the admin — delivered exactly as documented. **Priority:** Critical ### TC-COR-8-01-023 — Escalation summary with affected employees **Type:** Positive **Covers:** 8.1.3 → Escalation summary with affected employees; Rule: Escalation thresholds match the Mandatory Training escalation settings. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: Escalation summary with affected employees. 2. Observe the result and verify the full behavior: Escalation summary with affected employees. **Expected Result:** Escalation summary with affected employees — delivered exactly as documented. **Priority:** Critical ### TC-COR-8-01-024 — Escalation resolution notice on completion **Type:** Positive **Covers:** 8.1.3 → Escalation resolution notice on completion; Rule: Escalation thresholds match the Mandatory Training escalation settings. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: Escalation resolution notice on completion. 2. Observe the result and verify the full behavior: Escalation resolution notice on completion. **Expected Result:** Escalation resolution notice on completion — delivered exactly as documented. **Priority:** Critical ### TC-COR-8-01-025 — Available on web and mobile **Type:** Positive **Covers:** 8.1.3 → Available on web and mobile; Rule: Escalation thresholds match the Mandatory Training escalation settings. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: Available on web and mobile. 2. Observe the result and verify the full behavior: Available on web and mobile. **Expected Result:** Available on web and mobile — delivered exactly as documented. **Priority:** Critical ### TC-COR-8-01-026 — Event logging (viewed) **Type:** Positive **Covers:** 8.1.3 → Event logging (viewed); Rule: Escalation thresholds match the Mandatory Training escalation settings. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: Event logging (viewed). 2. Observe the result and verify the full behavior: Event logging (viewed). **Expected Result:** Event logging (viewed) — delivered exactly as documented. **Priority:** Medium ### TC-COR-8-01-027 — Audit logging of the escalation notifications **Type:** Positive **Covers:** 8.1.3 → Audit logging of the escalation notifications; Rule: Escalation thresholds match the Mandatory Training escalation settings. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: Audit logging of the escalation notifications. 2. Observe the result and verify the full behavior: Audit logging of the escalation notifications. **Expected Result:** Audit logging of the escalation notifications — delivered exactly as documented. **Priority:** Medium ### TC-COR-8-01-028 — Rule: Escalation thresholds match the Mandatory Training escalation settings. **Type:** Positive **Covers:** 8.1.3 → Escalation thresholds match the Mandatory Training escalation settings.; Rule: Escalation thresholds match the Mandatory Training escalation settings.. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: Escalation thresholds match the Mandatory Training escalation settings.. 2. Observe the result and verify the full behavior: Escalation thresholds match the Mandatory Training escalation settings.. **Expected Result:** Escalation thresholds match the Mandatory Training escalation settings. — delivered exactly as documented. **Priority:** High ### TC-COR-8-01-029 — Rule: Events (viewed) are logged with the account and the timestamp. **Type:** Positive **Covers:** 8.1.3 → Events (viewed) are logged with the account and the timestamp.; Rule: Events (viewed) are logged with the account and the timestamp.. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: Events (viewed) are logged with the account and the timestamp.. 2. Observe the result and verify the full behavior: Events (viewed) are logged with the account and the timestamp.. **Expected Result:** Events (viewed) are logged with the account and the timestamp. — delivered exactly as documented. **Priority:** High ### TC-COR-8-01-030 — Rule: The escalation notifications are audit-logged with the account and the timestamp. **Type:** Positive **Covers:** 8.1.3 → The escalation notifications are audit-logged with the account and the timestamp.; Rule: The escalation notifications are audit-logged with the account and the timestamp.. **Preconditions:** A Corporate account is active and the Corporate user is in the state required for this behavior. **Steps:** 1. As a Corporate user, set up the precondition and perform: The escalation notifications are audit-logged with the account and the timestamp.. 2. Observe the result and verify the full behavior: The escalation notifications are audit-logged with the account and the timestamp.. **Expected Result:** The escalation notifications are audit-logged with the account and the timestamp. — delivered exactly as documented. **Priority:** High